Troubleshooting

Widget Not Appearing

1. Verify the app embed is enabled in theme settings
2. Check that the page type is enabled in visibility settings
3. Confirm your rollout percentage includes test users
4. Clear browser cache and try in incognito mode

Mobile Preview Issues

• Ensure you're viewing in mobile preview mode
• The widget only appears on mobile devices by default

Changes Not Saving

1. Click Save in the theme editor
2. If using a draft theme, ensure you publish it
3. Clear your browser cache

Need Help?

Contact Glance AI support: - Email: support@glance.com - In-app chat available in your Shopify admin

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