Troubleshooting

Widget Not Appearing

• Verify your Store ID and Catalog ID are correct
• Check that your account status is active
• Ensure you're viewing on a mobile device (widgets are mobile-only)
• Check browser console for error messages

Widget Not Loading

• Verify the container element exists with the correct ID
• Check network connectivity
• Ensure no ad blockers are interfering with the iframe

Styling Issues

• Use the customCSS parameter to apply additional styles
• Check for CSS conflicts with your existing stylesheets
• Verify container positioning is set correctly

Getting Support

For technical support, contact the Glance AI support team with:

• Your Store ID and Catalog ID
• Integration method being used
• Detailed description of the issue
• Browser console error messages (if any)